Moztbet FAQ — Common Questions & Answers

No. Moztbet's policy allows only one account per person. Attempting to open multiple accounts using the same mobile number, email, or payment method may result in all accounts being permanently closed and any balances being forfeited.

First, check your spam or junk folder. If it's not there, wait a few minutes and try again. If you still haven't received it, log in and use the "Resend Verification Email" option. If the issue continues, contact support via live chat.

On the login page, click the "Forgot Password" link. Enter your registered email address and a reset link will be sent to you. Click the link to set a new password. Your password must be at least 8 characters long and include at least one uppercase letter and one number.

KYC is not required to play, but you will need to verify your identity before making a withdrawal. Submit a clear photo of your National ID or passport along with proof of address to support — verification is usually completed within 24–48 hours.

The reason for your account suspension will be shown at login. It is usually due to incomplete KYC, a policy violation, or suspicious activity. Contact support via email or live chat and provide the required information to get your account reinstated.

Moztbet supports all the popular payment methods in Bangladesh, including Mobile Pay, Nagad, Rocket, Sellfin, and bank transfer. Mobile banking transactions generally carry no extra charges.

Minimum deposit amounts vary by payment method. For mobile banking, deposits typically start from BDT 200, while the minimum withdrawal is BDT 500. Check the cashier page for the latest limits.

Deposits via mobile banking (Mobile Pay, Nagad, Rocket) are usually credited within 1 to 5 minutes. Bank transfers may take 30 minutes to 2 hours. If there is a delay, contact support with your payment reference number.

Once KYC verification is complete, withdrawals are typically processed within 1 to 24 hours. Mobile banking is the fastest option. Your first withdrawal may take slightly longer due to the verification process.

Deposits are generally non-refundable. However, if you made a deposit by mistake, contact support within 24 hours and the case will be reviewed. Always double-check the amount and payment details before completing a deposit.

Yes, winnings earned from bonuses must meet the wagering requirements before they can be withdrawn. Each bonus has its own wagering requirement. If you have not claimed any bonus, your deposit can be withdrawn at any time.

A welcome bonus is automatically credited on your first deposit after creating a new account. Make sure to enter your promo code (if you have one) during registration. Full bonus details and terms are available on the bonus page.

Wagering requirement means you need to place a set amount of bets before you can withdraw bonus funds. For example, a 5x wagering requirement on a BDT 100 bonus means you need to complete BDT 500 in bets. Requirements vary by bonus.

Once a free bet is credited to your account, go to the betting section, select any event, and choose "Free Bet" as your payment method when placing your bet. Free bets are typically valid for 7 days. Any unused free bets will expire after that period.

Share your referral link or code with a friend. When they sign up through that link and make their first deposit, you will receive your referral bonus. Visit the bonus page for details on the amount and terms.

Cashback bonuses are generally awarded on a weekly or monthly basis. You receive back a portion of your net losses within a given period. Check the bonus page for current cashback offers and terms.

Yes, you can cancel a bonus from your account settings. However, cancelling it will also remove any winnings earned from that bonus. Think it over carefully before proceeding.

Yes, Moztbet offers full live betting. You can place bets on ongoing matches across cricket, football, tennis, and more with real-time odds, live statistics, and live scores.

Once a bet is confirmed, it generally cannot be changed or cancelled. Some events offer a cash-out option, which lets you settle part of your bet while the match is still in progress. If cash-out is available, it will appear on your betting slip.

Maximum bet limits vary by event and market. Major cricket and football matches typically allow larger stakes. The limit for a specific event will be shown on your betting slip.

Moztbet uses decimal odds format. For example, at odds of 2.50, a BDT 100 bet would return BDT 250 if it wins (stake included). You can change your preferred odds format in account settings.

If a match is cancelled or abandoned, the full stake is generally refunded. Single bets are refunded in full. For multi-selection bets (accumulators), the cancelled event is counted at odds of 1.00.

Yes, virtual sports betting is available on Moztbet. You can bet on virtual football, cricket, and racing 24/7. Every virtual match result is determined by a random number generator, making it completely fair.

Yes, Moztbet uses industry-leading security technology. All data is protected with SSL encryption, and payment information is stored securely on separate servers. Our security team monitors the system around the clock.

Go to the "Security" section in your account settings to enable 2FA. You can use Google Authenticator or SMS verification. Once enabled, each login will require an additional verification code, adding an extra layer of protection to your account.

If you notice an unrecognized login or transaction on your account, change your password immediately and contact support. Our team will quickly place a temporary lock on the account, investigate the issue, and secure your funds if necessary.

No. Moztbet's team and support staff will never ask for your password, OTP, or payment PIN. Any such request is a phishing attempt. Never share this information through any unofficial channel.

Moztbet does not sell or share your personal information with any third parties. Your data is only used for payment processing and legal compliance purposes. Read our privacy policy for full details.

Download the Moztbet app from our official download page. The Android APK can be downloaded directly. iOS users can install it the same way. Downloading from third-party sites is not safe.

To install the APK on Android, you first need to allow installation from unknown sources. Go to Settings → Security → Unknown Sources and enable it. Then tap the downloaded APK file to install. You can turn off that permission again once the installation is complete.

Yes, you can use the same login credentials on both the app and the website. Your balance, betting history, and bonuses stay synchronized across all platforms. There's no need to create a separate account.

When a new update is available, you will be notified automatically when you open the app. You can also download the latest APK from the download page and install it — your existing data will not be affected. Keeping the app up to date ensures the best performance.

You can customize notification preferences from the app settings, or turn off Moztbet notifications entirely from your phone's settings. Bonus alerts, match reminders, and payment notifications can each be managed separately.

First, fully close the app and reopen it. If the issue persists, restart your phone. To clear the cache, go to Settings → Apps → Moztbet → Clear Cache. If none of that works, uninstall the app and download it fresh.